Refund and Returns Policy

Last Updated: January 31, 2025

At alongwatch.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we provide a clear and straightforward return and refund policy outlined below.

1. Return Eligibility

You may return items purchased on our website within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

The item must be unworn and in its original condition.
It must include all original packaging, tags, and any accessories.
The receipt or proof of purchase must be included with the return.

2. Non-Returnable Items

Certain items are non-returnable, including:

Customized or personalized products
Items marked final sale

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at alongwatch@outlook.com or call us at 44-7919785030 to obtain a Return Merchandise Authorization (RMA) number.
Package Your Return: Carefully pack the item you wish to return, including the original packaging and your proof of purchase.
Ship Your Return: Send the package to the address provided in your RMA instructions. The return shipping cost is the responsibility of the customer unless the return is due to a mistake on our part.

4. Refunds

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

If you would like to exchange an item for a different size or color, please return the original item following the steps above, and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either replace the item or issue a full refund, including shipping costs.

7. Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us at:

Phone: 44-7919785030
Email: alongwatch@outlook.com

Thank you for shopping with alongwatch.com! We appreciate your business and strive to provide you with a satisfactory shopping experience.